You can purchase support packages for any version of our products, old or new, free or commercial.
We provide prompt, effective and high-quality support services to ensure your success and peace of mind. uniVocity is committed to offer support services to meet your specific requirements, and help you to solve the most complex issues and projects.

No end-of-life

We understand that the systems you are developing today may remain in use for decades to come. That's why we commit to support old versions of uniVocity and will keep releasing maintenance versions when required. We are here to ensure you retire before the software you purchase today.

Professional services

Our professionals have vast experience in complex Java-based projects, including real-time, distributed and concurrent systems, and are able to quickly build custom data integration solutions tailored for your needs.


uniVocity support options

Free
(no license)

Standard
(included in paid licenses)

Silver
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Gold
Contact us

Email support

Best effort

3 business days

1 business day

<= 24 hours

Phone support

N/A

N/A

Business hours

On-call 24x7

Bug fixes

Best effort

Next maintenance release

3 weeks

1 week

License migration

N/A

1 week

3 business days

<= 1 business day

How to questions

Best effort

3 business days

1 business day

<= 24 hours

Incident analysis

N/A

2 per month

5 per month

Unlimited

Skype support/remote assistance

N/A

N/A

2 per month

5 per month


Available services

Consultancy

Get our data integration specialists in your development team (remote or on-site).

Let's build the best solution together.

Contact us.

Proof of concept

Let us create an initial solution to demonstrate how uniVocity will satisfy your requirements.

End-to-end data integration

We will develop and maintain an entire data integration solution, built around uniVocity, tailored for your specific requirements.


Don't want to sign up for traditional support?

No worries. On-demand support is available for both uniVocity and uniVocity-parsers. If you found a bug and need it resolved immediately, you can simply get us working on your problem as soon as possible. You can also request new features/customizations for uniVocity so it can quickly suit your new requirements or needs.

On-demand support is straightforward: You tell us what you need and we will provide you an estimate of hours to execute the service. This number of hours is final and if we can't deliver on time, you won't have to pay extra.

The following options are available to you:

Support type
Price (AUD) / hour
Quantity (hours)
Action
Pre-paid support
$215.00
Support
$230.00
Feature request
$190.00

Support - you found a defect on the software, and are in urgent need to have your problem solved immediately.

Pre-paid support - purchase support hours at a discount before having problems. No need to wait for payment clearance. Prepaid hours cannot be used before one month after the purchase.

Feature request - you want a feature that our current software does not provide, or is not ideal for your needs.


If you have any questions don't hesitate to send us an e-mail on support@univocity.com